FAQ


  • Do you post all around the world?

  • How long does my order take to arrive?

  • How do i know which size i need?

  • How will my order be shipped?

  • How much is the shipping fee?

  • If i don't like something or it doesn't fit, can i return it?

  • How do i know my order was successful?

  • How do i place my order?

  • Can i place my order over the phone?

  • Can i have my order wrapped as a gift?

  • Is it possible to add an item to my order after it has already been placed?

  • I am concerned about paying with my credit card. Is payment secure?

 

Do you post all around the world?

Yes we can post to anywhere in the world.

 

How long does my order take to arrive?

3-5 days standard delivery or within 2 days 1st class.

 

How do i know which size i need?

All of our ready-made suits have the sizes in the description.

 

How will my order be shipped?

All shipments are carried out by Royal mail. The orders will be shipped to your billing or shipping address.

 

How much is the shipping fee?

Our shipping fee is free for any orders in the U.K over £100 pounds.

Any orders less than £100 pounds will cost £3.99

 

If i don't like something or it doesn't fit, can i return it?

If an item is unsuitable, you have 7 days from when you receive your package to make a return or exchange. To successfully complete the return/exchange process, please follow the instructions found at www.ameliacouture/returns.

 

How do i know my order was successful?

After you have placed your order, you will see an order confirmation. This will also be sent to you via email. If you didn't get an order confirmation, please contact our customer services at:

Customerservices@ameliacouture.co.uk 

 

How do i place my order?

To place an order on www.ameliacouture.co.uk, please follow these steps:

  1. If you have found an item you would like to purchase, choose the desired size and click {ADD TO CART}. All added items added will remain in your shopping cart until your order has been placed.
  2. Continue shopping and add further items to cart from catalog. 
  3. If you would like to finalize your order, click on {CHECK OUT} in your shopping cart.
  4. Follow the step-by-step instructions, which will guide you through the registration and payment until you receive an order confirmation.

Can i place my order over the phone?

Yes, of course you can place your order over the phone.

Please call us on: 07593 955 631

 

Can i have my order wrapped as a gift?

Of course, we are more than happy to wrap your order as a gift.

 

Is it possible to add an item to my order after it has already been placed?

Unfortunately, you cannot add any more items to your order after it has already been placed. If you would like to buy more items, you have to place a new order.

I am concerned about paying with my credit card. Is payment secure? 

Your credit card information, including credit card number and expiration date, etc. is automatically transferred to the paymaster via an encrypted secure system. Ameliacouture.co.uk or other third parties are not able to access this information. Even for potential refunds, your complete credit card information cannot be seen. If you pay with Visa or MasterCard, additional protection is provided by special authentication methods (Verified by Visa® or MasterCard® SecureCode).